Privacy Policy

Effective Date: 9/17/2025

XTER GROUP ("we," "our," or "us") values your privacy and is committed to protecting your personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines.

1. Information We Collect

We may collect the following categories of personal information when you interact with our websites, mobile apps, services, or employees:

Basic personal details (e.g., name, contact number, email address, home address)
Employment and business information (when applying, transacting, or contracting with us)
Device and usage data (e.g., IP address, browser type, cookies, app usage)
Any other information you voluntarily provide

2. How We Use Your Information

We process personal data only for legitimate business purposes, including:

Providing and improving our services
Processing requests, applications, or transactions
Responding to inquiries and customer support
Sending updates, promotions, or important notices (with your consent where required)
Complying with legal, regulatory, and contractual obligations

3. Sharing and Disclosure

We do not sell or trade your personal information. However, we may share your data with trusted third parties under the following circumstances:

With your consent
With service providers or partners performing services on our behalf
As required by law, court order, or competent government authority
To protect our rights, safety, or property, and those of our stakeholders

4. Data Retention

We retain personal information only as long as necessary for the purposes stated above, unless a longer period is required by law. When no longer needed, data is securely disposed of or anonymized.

5. Data Security

We implement organizational, physical, and technical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under the Data Privacy Act, you have the following rights with respect to your personal information:

Right to be informed about how your data is collected and used
Right to access your personal data
Right to correct or rectify inaccuracies
Right to object to processing or withdraw consent
Right to request deletion or blocking of personal data
Right to file a complaint with the National Privacy Commission (NPC)

7. Cookies and Tracking

Our websites may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can disable cookies through your browser settings, though some features may not work properly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

For questions, concerns, or to exercise your rights, please contact our Data Protection Officer (DPO):

Email: info@xtergroup.com
Address: Ramirez Street (formerly known Champaca St.), Dadiangas South, General Santos City South Cotabato, Philippines