Accessibility

Last updated: 9/17/2025

XTER GROUP is committed to providing a website and digital services that are accessible to the widest possible audience, regardless of technology or ability. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Measures We Take

  • Semantic HTML, proper headings, and ARIA where appropriate
  • Alt text for meaningful images and labels for form controls
  • Keyboard accessibility and visible focus indicators
  • Color contrast checks and non-color-dependent cues
  • Responsive design for various devices and orientations
  • Captioning or transcripts for time-based media where provided
  • Regular audits and continuous improvement of templates and components

Compatibility & Supported Technologies

Our site is designed to work with current versions of major browsers (Chrome, Edge, Firefox, Safari) and common assistive technologies (e.g., screen readers, screen magnifiers, speech recognition). Older browsers or technologies may not provide the best experience.

Known Limitations

Some third-party content or embedded widgets may not fully meet our accessibility targets. We review these integrations and encourage vendors to improve accessibility. If you encounter a barrier, please let us know so we can offer an alternative.

Request Assistance or an Alternative Format

If you need information in an alternative accessible format (e.g., large print, audio, or plain text), or require a reasonable accommodation to access our services, contact us using the details below. We will respond within a reasonable period and work to provide the requested format or assistance.

Feedback & Reporting Issues

Your feedback helps us improve. If you experience any difficulty using our website, please report the page URL, the issue you faced, and your browser or assistive tech:

  • Email: info@xtergroup.com
  • Address: Ramirez Street (formerly known Champaca St.), Dadiangas South, General Santos City South Cotabato, Philippines

Standards & Governance

We align with WCAG 2.1 Level AA and relevant local regulations and policies in the Philippines. We also consider guidance from international best practices for accessible ICT.

Ongoing Improvements

Accessibility is a continuous effort. We perform periodic internal reviews and plan iterative enhancements to address newly discovered issues, new content types, and evolving assistive technologies.

Tips for Users

  • Use your browser’s zoom (Ctrl/Cmd + “+” or pinch) to increase text size.
  • Enable high-contrast or dark mode in your system/browser if preferred.
  • Navigate by keyboard using Tab, Shift+Tab, and Enter/Space.

Contact the Privacy/Data Protection Office

If your accessibility request involves personal data or privacy concerns under the Data Privacy Act (RA 10173), you may also reach our DPO at info@xtergroup.com.